Getting ready for your lesson

Please view the short health and safety video if your class is located at our Cambridge training centre. This will take no more a few minutes

Please view the short health and safety video if your class is located at Gordonton Hall. This will take no more a few minutes

1-1 Training Agreement


Clients Name
Clients Name

The Trainer agrees:

  1. To provide training for the Client and Dog using only force-free techniques to support the building of a positive relationship between the Client and Dog.
  2. To make every reasonable effort to help the Client and Dog achieve the agreed training and behavioural goals but cannot guarantee behaviours or results in individual dogs.

The Client agrees:


  1. To follow, and enable any others who live in the same household as the Dog to follow, the Trainer’s instructions without modification regarding any and all behaviour and treatment of the Dog including working with the Dog on a daily schedule as recommended in order to constantly reinforce the training provided by the Trainer.


  1. To pay the agreed fee for the training session or package of sessions or course with the Trainer as per the explained structure.


  1. (a) Evaluation / Package(s)
  2. Should a Client wish to cancel an evaluation once the evaluation has been confirmed and paid for, there is no automatic right to a refund in accordance with the consumer protection provisions applicable in New Zealand.
  3. Should a Client wish to cancel a package either prior to commencing training, or at any point during the delivery of the package, there is no automatic right to a refund of either deposit or full payment in accordance with the consumer protection provisions applicable in New Zealand.
  • To give at least 72 hours’ notice in case of cancellation individual online sessions or sessions within a package. If the Client fails to give at least 72 hours’ notice of cancellation or is not present at the time of the scheduled session, fees are still due and non-refundable. For a package deal, the session will still be counted as one session from the package.
  1. All booked training sessions by the Client must be serviced within 12 months of a package being confirmed unless agreed previously by the Trainer.
  2. Refunds
  3. Where notice have been given in accordance with clause 3(a), a full or partial refund may be provided. Any such refund will be at the discretion of the Trainer. This would incur a 4% administrational charge.


  1. Responsibility for the Dog’s actions always rests with the Client and that participation in dog training is not without risk to the Client, the Dog as well as any family members or guests who might attend.
  2. Accept full responsibility for Client actions, for the actions of the Dog and the actions of any family members or guests who might attend training.
  3. If the Dog damages property or in any way harms another dog, animal or person at the training facility, the Client assumes the risks and will be held responsible for any resulting injuries, losses, damages, costs, or expenses.


  1. Dogs must always be kept on lead when arriving and leaving the premises, including entry and exit from a Client vehicle, and during class unless otherwise directed by the Trainer.
  2. The Client must not allow Dog to approach another dog unless directed by the Trainer. Not all dogs are comfortable being approached by an unknown dog whilst restrained.
  3. Check chains and check collars are not permitted in the Trainer’s sessions. The Dog must wear a flat collar to all training.



  1. In the event of extreme weather (storm, rain, wind or extreme heat) it is the trainers’ discretion whether training will continue. The Trainer will consider the Dog’s wellbeing as the utmost priority, as extreme weather can cause dogs to be panicked, anxious, less focused or have the potential to get overheated and ill. The Trainer will advise the Client as soon as possible when a class needs to be rescheduled and will work with the Client to reschedule to an appropriate date.


  1. If your dog is sick or injured, please make contact as early as possible to reschedule your session and discuss your options. The safety of your dog is paramount.


  1. Handlers must disclose to the Trainer any danger or sensitivities their dog may present and any situations that may provoke aggression in their dog. Handlers are responsible for avoiding those situations.
  2. Whilst in class, all handlers must adhere to any and all safety instructions and directions given to them by the trainer/s in charge.
  3. Covered Shoes All handlers are required to wear covered shoes during training sessions. This is a workplace health and safety requirement. Handlers wearing inappropriate footwear may be excluded from training for their own safety. In any event, the Trainer (or his agents) will not be liable for accident or injury resulting from inappropriate footwear.
  4. Children If the Client brings children to training, the Client is responsible for their care and appropriate supervision. Care should be taken that children do not unnecessarily disrupt training.

(a) Children must not approach dogs without first checking with the Trainer or the dog’s handler. Some dogs are not accustomed to children and may be uncertain of your child’s affection.

(b) Children must not play on any apparatus in the training facility. The apparatus on site are only designed for use by dogs.

(c) Children must not climb trees in the training facility.


  1. At the Trainer's sole election, Trainer's duties here-under shall terminate if

(a) in Trainer's sole judgement Dog is dangerous or vicious to Trainer or any other person or animal, or interferes with the training of other dogs, or

(b) Client breaches any term or condition of this Agreement. Upon termination in accordance with the foregoing, Trainer's duties shall terminate but all other provisions of this Agreement shall continue in full force and effect.

This Agreement is binding upon the Client. This Agreement supersedes all prior discussions, representations, warranties and agreements of the parties, and expresses the entire agreement between Client and Trainer regarding the matters described above. The parties confirm that, except for that which is specifically written in this Agreement, no promises, representations, or oral understandings have been made regarding the Dog or anything else. Without limiting the generality of the foregoing, Client acknowledges that Trainer has not represented, promised, guaranteed, or warranted that Dog will never bite, that the Dog will not be dangerous or vicious in the future, that the Dog will not exhibit other behavioural problems, or that the results of the training will last for any particular amount of time. This Agreement may be amended only by a written instrument signed by both the Client and the Trainer.

Start Over

When dogs wrestle and play bite at one another they are normally just getting some playful exercise. At other times, the play fighting can get out of control and if your unlucky you could have a full-blown dogfight on your hands. If the fight doesn’t seem to show signs of stopping quickly, it’s important to step in before one or both of the dogs get hurt.

It is important to realise that most punch-ups between dogs only last seconds and can look a lot worse than they actually are. Under no circumstances should you get between two dogs that are actively fighting. It is likely that during the high adrenaline drive the dog will mistake you for another target and you may be bitten.

Steps to Take:

  • Stay Calm.

Most dogfights only last for seconds. Your greatest asset is a clear head so you can assess the risk effectively.

Try hard to resist the urge to grab your dog by the collar, it is a normal thing to do.  This might be your first thought, but when dogs are really fighting, they may whip around and bite instinctively, even without any past aggression. When the dogs’ bodies are rigid and it’s clear they’re actually fighting, not playing, don’t risk reaching your hand in there.

  • Make as much noise as you can.

Dogfights don’t last long, so use whatever you have at hand. The best thing you can do is to try and distract the dogs enough to break their focus on the fight. Shout, shriek, stomp your feet, and clap your hands to attract the dogs’ attention.  But remember to keep your emotions in check, you still need to stay calm in this situation.

  • Use a water hose or small fire extinguisher

Water can really get a dog’s attention. Douse the fighting dogs with a hose, a bucket, or a cup of soda if you have to. There is no harm to your dogs this way, and in most cases the dogs will walk away just a little wet. In extreme cases use the fire extinguisher and give a short blast of cold air.

  • Separate the dogs using a barrier

Use the barrier provided to try and separate the two dogs involved. Ensure that you do not put your hands in the vicinity of your dog’s mouth.

  • Throw a blanket over the dogs

Occasionally some dogs will stop fighting when it is dark. Throwing a blanket or jacket over the dogs may stop them from fighting long enough for you to separate them.

  • Use the Mindfulness4dogs collar techniques

Once the initial fighting has stopped and the dogs have been separated, use the Mindfulness4dogs collar calming techniques (taught on the course) to calm your dog down. Often the adrenaline levels of a post-fight dog are very high, and a fight can start again if we leave the dog in that heightened state.

  • Take your dog home

If your dog will not calm down after an incident it is important to remove your dog from the situation completely and take them home.


  • If you discover a fire, raise the alarm immediately by operating the nearest fire alarm.
  • Call the Fire Service 111.
  • Leave the building by the designated escape route, or if blocked then by the next safest escape route.
  • Leave your area’s lights on. If they are off, please turn them on when exiting.  This will assist the Fire Service when entering and searching the building.
  • No personal belongings or cups of coffee/tea are permitted to be carried out of the building in the case of a fire evacuation.
  • Assemble at the designated evacuation point.
  • Do not attempt to re-enter the building until the “All Clear” has been given by the Fire Service.
  • Potentially dangerous processes and equipment should be shut down, only if possible to do so safely and without delay.
  • Move quickly. Do not run. Remain calm at all times.
  • Note: If you need to evacuate the building, do not try and take any animals with you. The firefighters will rescue animals from the area upon their arrival.


Do not fight a fire if you chance upon it, unless it is small enough for you to do so safely and without any chance of it spreading before you can extinguish it. Sound the alarm first, and follow the procedure outlined above.


  • In the event of an earthquake, drop to the ground.
  • Take cover under a sturdy piece of furniture.
  • Hold Note: Do not hold on to the top of the furniture or anywhere where fingers may be injured by falling objects.  Hold on to something sturdy and sheltered, such as a table leg.
  • If a sturdy piece of furniture is unavailable, shelter against an interior wall away from glass (e.g. windows), bookcases, or any other source of falling objects.
  • Once the ground has stopped shaking, emerge from your shelter with caution, staying alert for any hazards, such as objects that may be on the verge of falling.
  • Take note of safe places in the room(s) in which you are working, so that you can respond quickly in the event of an earthquake.


In the unlikely event of a bomb threat, remain calm and follow the directions below:

  • The New Zealand police have issued a bomb threat checklist that can be used to record information if a bomb threat is received (
  • Call the Police 111.
  • Relay as much information as possible about the threat.
  • Follow instructions given by the Police.
  • Notify your supervisor as soon as possible.


A zoonotic disease is a disease that can be transmitted from an animal to a human and causes illness.  Dogs may carry such diseases and training in such close proximity increases your exposure.  Risks are low, but it is important to be aware of them.  We have procedures in place to reduce the spread of zoonotic diseases and minimize the risk of contracting one.  Please be aware that there are many illnesses that, while not transmissible to humans, can be transmitted to other animals. Ensure you wash your hands after handling your dog and other peoples dogs.

If you know that your dog / puppy is ill please do not bring them to training classes, this include having a mild case of diarrhea. Many infectious diseases start with diarrhea.

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