Terms and Conditions

Mindfulness4dogs Limited – Dog Training & Behavioural Consultation Services (New Zealand)

1. Booking and Deposit

  • A non-refundable deposit of $100 NZD is required to secure your session booking.
  • Your booking is only confirmed once this deposit has been received.
  • The deposit should be paid no more than 2 days after session has been booked, unless already paid via online booking processes.

2. Rescheduling Policy

  • You may reschedule your session up to 3 days (72 hours) prior to your booked appointment, subject to availability. Please contact Darran directly via email or phone.
  • Reschedule requests must be made in writing (email – train@mindfulness4dogs.com, text – 0274585872 are accepted).
  • Sessions cannot be rescheduled within 3 days of the appointment and will be considered as confirmed.

3. Cancellations and No-Shows

  • Cancellations made after the 3-day rescheduling window are non-refundable.
  • If you do not attend the session and have not made prior contact, no refund will be issued and your deposit and remaining balance will be forfeited.
  • Exceptions may be made at the discretion of Mindfulness4dogs in the event of an emergency.

4. Payment Terms

  • An invoice will be issued for the remaining balance, including any travel charges (if applicable) after deposits have been made.
  • Full payment is due, on the due date displayed on the invoice, via the displayed Stripe payment link..

5. Travel Charges

  • Travel fees may apply for sessions held outside of Stratford areas. These will be clearly stated on your invoice before your session and in the Travel Expenses section on the website.

6. Client Responsibility

  • Clients must be present and available for the session at the agreed time and location.
  • Please ensure your dog is present, secure, and accessible.
  • If the client is not present and no communication has been made prior, the session will be considered a no-show.

7. Acceptance of Terms

  • By paying the deposit, you acknowledge and accept these terms and conditions.
  • Mindfulness4dogs reserves the right to update these terms as needed.